Building Guest Loyalty

Awarded TripAdvisor's 2020 "Top 25 Hotels, United States" - LYRIC at 70 Pine

Awarded USA Today's "10Best, Hotels and Resorts" - LYRIC at 1213 Walnut

TripAdvisor Traveler Ranked #1 of 511 New York City hotels - LYRIC at 70 Pine

TripAdvisor Traveler Ranked #2 of 63 Philadelphia Hotels - LYRIC at 1213 Walnut

Achieved top 2% ranking on TripAdvisor among 442 New York City hotels, 2012 - The Bryant Park Hotel

Achieved top 3% ranking on TripAdvisor among 508 New York City hotels, 2019 - Q&A Hotel

Achieved top 5% ranking on TripAdvisor among 450 New York City hotels, 2014 - Residence Inn by Marriott NYC

Increased 'Overall Guest Satisfaction' NPS survey score by 19 points in 3 months - Hyatt Place Midtown NYC

Increased 'Customer Service' NPS survey score by 16 points in 5 months - Hyatt Place Midtown NYC

Increased 'Service and Experience' survey score by 30 points in 5 months - Wyndham Midtown 45